Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised and compliant gaming experience. This includes details you provide directly when creating an account, making deposits or withdrawals, or contacting our support team. Such information typically includes your full name, date of birth, residential address, email address, telephone number and payment details.

In addition to information you give us, we automatically collect certain technical data whenever you visit or use our platform. This may include your IP address, device type, browser version, operating system, pages visited, time spent on the site and referral sources. We use this data to improve site functionality, analyse trends and maintain security.

How We Use Your Information

Your personal information is used primarily to deliver our services, process transactions and manage your player account. This allows us to verify your identity, prevent fraud, meet our legal and regulatory obligations under Australian law, and provide customer support when needed.

We may also use your contact details to send important account notifications, service updates or promotional offers, but only where you have given us consent to do so. You can adjust your marketing preferences at any time through your account settings or by contacting us directly.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with carefully selected partners who help us operate our business. These include payment service providers, identity verification agencies, licensed game suppliers and professional advisers who are bound by strict confidentiality obligations.

Disclosure may also occur where required by law, such as to comply with requests from gaming regulators, law enforcement or authorised government bodies. In the event of a business restructure, merger or acquisition, your information may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, remember your login details, analyse site performance and deliver relevant content. These may include essential cookies required for the site to function, as well as analytics and preference cookies.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to access some features of our platform. We regularly review our use of these technologies to ensure they remain necessary and proportionate.

Data Security

We take the protection of your information seriously and employ industry-standard security measures including encryption, secure servers, access controls and regular security audits. While no system can guarantee complete security, we work continuously to minimise risks and respond promptly to any potential breaches.

Access to your personal data is restricted to authorised personnel who require it for legitimate business purposes. All staff with access are required to maintain confidentiality and undergo appropriate training.

Your Rights and Choices

You have the right to know what personal information we hold about you, to request corrections if it is inaccurate, and to ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable Australian privacy laws. In some cases we may need to verify your identity before processing your request.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please do not hesitate to contact our support team. We are here to help and value the trust you place in us when using Simsinos Casino.